Goals and objectives: The joint innovative solution of the local government (municipality) of Dushanbe city and the Public Fund Civil Internet Policy Initiative aims to improve the quality of municipal service delivery through participation of inhabitants in reporting and mapping municipal services problems and monitoring their improvement through an online interactive platform. The platform, officially launched on 1 February 2012, is available at http://www.mometavonem.tj/php/?l=en_US
The main idea was to show elements of the electronic government that can increase public service delivery quality, improve interaction of citizens with the government authorities, help public service providers and administration of the local government receive on-time and reliable reports and data to take actions needed and further analyses.
Implementation: In the past, to report about municipal service problems, citizens had to either search contacts of public service providers and call them or contact an authorized person of providers. Even if the person has succeeded in making a report, frequently the service provider was not able to guarantee the delivery of services or service quality. Now, within the electronic system, every resident or every person that visits Dushanbe has the four following options to report on quality of services of and/or problems with communal services through SMS; phone call; email; or online application.
This platform covers 16 types of services, including water supply, heating, gas, electricity, and maintenance of sanitation conditions, roads and public transportation. The system allows authorities as well as everyone else to monitor the status of the delivered reports online.
The reporting system is connected for monitoring and timely reaction to more than 24 communal service suppliers within four regional departments of the municipality. The system has been developed using an open, free tools and standards. It is based on Ushahidi, a well-known crowd-source platform, and it uses an online map of Dushanbe available at the Open Street Maps, http://www.openstreetmap.org. FrontLineSMS is one more free, open application that is used for receiving and delivering SMS to the website.
More than 6,000 citizen complaints have been sent to the platform and 4,000 of them registered as unique. The platform allows collection and analyses of problems that citizens face seasonally during the year. For instance, the system revealed that during the summertime the common problems are garbage cleaning and water supply, and for the winter, the main problem is electricity supply.
Achievements: After two weeks of an official run, the website was demonstrated to the President of Tajikistan in an exhibition on best achievements of Dushanbe organized by the mayor`s administration. The President found the website to be the best platform to encourage partnership of local government with meeting citizens' public needs.
Replication: The solution can be replicated to solve social development issues on the local and national levels.
Partners: Open Society Institute-Assistance Foundation in Tajikistan, Local Government of Dushanbe city, Internet Policy
Public Fund Civil Internet Policy Initiative
Contact phone: (+992) 918 719109
Goals and objectives: In 2008, the National Taekwondo and Kickboxing Federation of Tajikistan (NTKFT), with the support of UNIFEM (UNWOMEN) and UNFPA, initiated a network of local advocates for the prevention of violence, stigma and discrimination among world athletes in taekwondo. The main purpose of engaging such athletes is to overcome the stereotypical norms and behaviour in Tajikistan that lead to violence against women in professional and private lives through sport and communications.
Implementation: The solution was implemented in close cooperation with the Joint Programme on VAW, UN agencies and Kyrgyz Family Planning Alliance (KFPA) and National Committee of Women Affairs of Kyrgyzstan (NCWAK) through a training “Stepping Stones” provided for local NGOs of Tajikistan: NTKFT and NGO Gender and Development. A number of initiatives to promote gender equality and empower women and girls, including awareness-raising campaigns, capacity-building, sensitization, trainings, community mobilization, advocacy and policy, athletes successfully combined their participation in the international and regional sports events by enhancing understanding and awareness of their peers and partners on the goals and objectives of the Framework for Action and the Global UN Secretary-General Campaign 2008 - 2015 "UNiTE to End Violence Against Women."
Notably, since 2012, the chairman of the Federation, Mirsaid Yahyaev, is SG’s Goodwill Ambassador in UNiTE against VAW campaign.
Replication: The Orange Day Campaign promoted by NTKFT in 2012 became of interest to the Taekwondo Federation of Africa (TFA), which unites six African countries. TFA joined the Orange Day campaign promoted by NTKFT in several international sports events and used the positive experience of NTKTF.
Budget: Total $120,000 within 2008-2015, with $18,000 spent in the first year and $6,000 in 2015.
Partners: UNFPA, UN Women, UNHCR, UNAIDS, Committee on Women and Family Affairs under the Government of the Republic of Tajikistan, Committee on Youth, Sports and Tourism under the Government of the RT, Kyrgyz Family Planning Alliance (KFPA) and National Committee of Women Affairs of Kyrgyzstan (NCWAK).
The National Federation of Taekwondo & Kickboxing
Address: 23/1, Bokhtar street, Dushanbe
Mr. Erkinzhon Latypov, Manager
Phone number: + (992)91 955 1225
Goals and objectives: The Child Protection Index is a tool that measures government efforts to protect children using benchmarks established by the United Nations Convention on the Rights of the Child and reviewing these benchmarks under five dimensions of government action: the creation of laws, the availability of services, the capacity to protect and care for children, accountability mechanisms to verify government’s good actions and coordination protocols that link various government actors and services together.
Implementation: The CPI is a joint initiative of World Vision and ChildPact and was first piloted in Romania at the end of 2014. The index offers a platform to build capacity of partners and allies to analyze policy and hold government accountable to their commitments. The index unifies various sectors and actors (government, civil society and academia) under shared principles so that the system is “understood” together and increases collaboration for advocacy and grants once gaps are understood.
Replication: Following that successful implementation in Romania, the CPI was implemented in the rest of the eight above-mentioned countries throughout 2015 and 2016.
Budget: Depending on NGO consultancy costs at national level, the production of the Index can cost between €15,000-€20,000 plus additional advocacy costs.
Partners: BMZ – Federal Ministry of Economic Cooperation and Development, Ministry of Foreign Affairs of Romania, UNDP, Australian Aid, Oak Foundation.
Contact person: Mirela Oprea, Child Pact Secretary General
Phone: 0040 731 444 636
Contact person: Mirela Oprea, Jocelyn Penner, Policy Director
World Vision Middle East and Eastern Europe
Goals and objectives: Although the obligation to submit assets and interests disclosures has existed since 1996, only with the establishment of the National Integrity Agency`s (ANI*) legal and institutional framework, in 2007, the anti-corruption area took a new course, which soon led to a paradigm shift and a comprehensive concept of integrity in Romania.
In Romania there are approximately 300,000 persons obliged to submit assets and interests disclosures. ANI ensures the procedures of collecting, collating, processing, assessing and publishing the disclosures on the portal of assets and interests disclosures.
Implementation: Launched in 2010, the Public Portal of assets and interests disclosures is one of the most important tool of ANI. All of the submitted assets and interests disclosures, from 2008 to present, are found on the Portal.
One of the most important advantages of the Portal is that every private or legal person, including NGOs and journalists, is able to verify the patrimonial goods and the interests of the persons which has the obligation to submit assets and interests disclosures, including candidates at elections.
For the local elections and the parliamentary elections from 2012, as well as for the 2016 local elections, ANI made available on its web page separate sections of the Portal with the disclosures submitted within the electoral processes.
For the local elections in June 2016, ANI's website created a section, 'local elections 2016,' which collated all relevant information on the obligations the candidates have in local elections / legal references/assets and interests disclosures / guides etc. The section has been available since mid April, and after the first three weeks, around 520,000 disclosures of the candidates to the local elections have been processed and published.
Replication: The Public Portal of assets and interests disclosures is an important tool for transparency, which can be of use in any other country interested in developing their anti-corruption and integrity system.
Budget: The implementation of the Portal was part of a larger project regarding the development of an informatic system of integrated management of the asset and interest disclosure, a tool used by the integrity inspectors. The total amount of the project was around €4 million and it was financed from ANI’s budget.
Contact person: Silviu Popa, Secretary General of the National Integrity Agency
Goals and objectives: Conservation agriculture (CA) is a concept for resource-saving agricultural production that strives to achieve acceptable profits and high, sustained production levels while conserving the environment.
Implementation: It is based on enhancing natural biological processes above and in the ground. Interventions such as mechanical soil tillage are reduced to an absolute minimum, and external inputs such as agrochemicals and nutrients of mineral or organic origin are applied optimally to not disrupt the biological processes in agroecosystems.
Sustainable agricultural practices have been tested on land in the Republic of Moldova and proven to be a solution that reduces hazards on agriculture and are feasible in various climate, relief and soil conditions. In particular, conservation of soil tillage is a relatively newsystem that provides a solution to farmers to preserve soil moisture, reduce soil loss from water and wind erosion, reduce production costs, provide food and cover for wildlife and soil organisms and finally yields are rather stable under the climate stress.
The IFAD support has led to adoption of conservation and organic agriculture by farmers in part or all of their production, obtaining significant improvements in soil protection/fertility, soil water conservation and higher yields. IFAD investments have supported the diversification of crops, reducing farmers’ dependence on monocultures that are more sensitive to climate change.
The solution has made a significant contribution to the following sectors:
Achievements: As a result of IFAD interventions and promotion during 2012-2013 and due to the results provided by this solution, 26 new farmers have converted their production systems to CA. In response to the demand, IFAD in partnership with GEF and DANIDA has designed a new programme to be implemented in 2014-2019 to deploy CA solutions at a much large scale.
Replication: The Moldovan experience can be a case for sharing as an alternative system in agricultural countries for climate change adaptation.
Partners: IFAD, Government of Moldova, Ministry of Agriculture and Food Industry of Moldova, GEF and DANIDA.
Victor Rosca, Director
162 Stefan cel Mare street, Chisinau, Moldova
Tel. (+373 22) 21 05 42
Fax. (+373 22) 87 16 59
Solution: With support of the UN Women Programme on Economic Empowerment, funded by the Government of Sweden, an innovative model for coordinated and gender-sensitive service provision was introduced In Moldova on the local level, based on “one-stop-shop” or “one window” approach.
Goals and objectives: To improve access to quality information and services by rural women and vulnerable groups by bringing different service providers from public, private and civil society sectors to one place in one time, the Joint Information and Services Bureaus (JISB), under the leadership of the local administration, were established in six districts of Moldova.
Implementation: JISB have been operating since 2010, providing information and services in agriculture and rural extension, cadaster, employment, business development and social protection. JISB sittings take place once a week, providing opportunity for the local population to benefit from its services. Establishment of JISB was unique and cost-effective for Moldova’s local public administration, as it did not entail the creation of a new structure or recruitment of additional staff.
JISB are located in the building of the District Council and/or District Administration premises at an easily accessible and visible place. Besides weekly meetings, JISB regularly carry out mobile visits to villages with mayors and district administrations to ensure provision of services for all and particularly for women in rural communities. Mobile teams proved to be beneficial for women and rural populations of different disadvantaged groups unable to travel to the raion centre.
Achievements: By 30 September 2013, JISB provided support and advice to more than 13,000 people, during more than 500 sittings at the district level and mobile teams visits, out of which 60 percent were women and 84 percent from the rural area. According to the analysis and conclusions made by district administration and JISB service providers, JISB created and offered several opportunities in rural areas.
JISB were also identified as efficient means for dissemination of e-services at the local level. It is noteworthy that the E-Government Center plans to support JISB in digitizing of public services.
Replication: The experiences and concept of JISB was kindly shared with the colleagues from the Government of Tajikistan when the official Delegation from that country visited Moldova for familiarization. The Delegation noted that JISBs represent an important platform for transparent and accessible provision of services to people and the “Satisfaction of beneficiaries is the most important feedback of the JISB activity at local level”. The acquired knowledge in Moldova will be used to initiate introduction of “one window” approach for service provision in Ghonchi pilot district in Tajikistan focused mainly on social services.
Partners: UN Women, Government of Sweden
Budget: Maintenance and functioning of JISB is fully covered by local sources, including district council. At the initial implementation stage, the UN Women WEE Programme supported districts with initial basic installation works that cost about $2,500 per district.
Republic of Moldova
Person: Tatiana Sincovschi
Phone number: +373 22 28 07 75
Goals and objectives: Gap Youth Index represents the ratio between the rate of youth and adult calculated for the different areas (unemployment, participation, health, risky behavior and violence) to identify and assess gaps and disparities at the policy level. By having displayed a coherent picture of youth vulnerabilities, the Youth Index may serve as a tool to develop a strategic plan that defines the midterm youth priorities.
Implementation: The solution was launched by the National Youth Council of Moldova with support of UNFPA and has been implemented in Moldova since August 2015. The resource group representing experts and practitioners from youth relevant sectors developed a report that
Achievements: The Youth Index has identified priority areas and raised awareness of central public authorities about youth needs. The Ministry of Youth and Sport has adopted a new approach for evaluation methodology of National Strategy of Development of Youth Sector.
The data collection system of National Statistical Bureau was adapted for youth age limit and offers a possibility to see disaggregated indicators. Given the content and purpose of the Youth Index, it can be used by various stakeholders:
Replication: The solution was replicated in Georgia and Ukraine.
Partners: Ministry of Youth and Sport, UNFPA Moldova, National Bureau of Statistics, Ministry of Internal Affairs, Ministry of Health, Ministry of Economy.
Republic of Moldova
National Youth Council of Moldova, Secretary General
Phone number: (+373 22) 235 175 / (+373 69) 531 061
Website: www.cntm.md / www.youthforum.org
Solution: The former Yugoslav Republic of Macedonia as a country with EU candidate status is using EU pre-accession funds. The Instrument for Pre-accession Assistance for Rural Development (IPARD) is one of them. The funds are aimed at precisely defined measures in the IPARD programme, including investment in agricultural holdings to restructure and to upgrade to community standards; investments in the processing and marketing of agriculture products to restructure those activities and to upgrade them to community standards; and diversification and development of activities.
Goals and objectives: The Center for Promotion of Sustainable Agricultural Practices and Rural Development - CeProSARD has prepared an IPARD online information toolkit with information for all potential applicants interested in using these funds.
Implementation: The toolkit includes all relevant information necessary for the application process, including:
Achievements: IPARD toolkit is developed free of charge and easy to access. Right now, it has 70 registered local enterprises (consultant and suppliers/producers of equipment). It is regularly visited by farmers with a basic knowledge of IT and computer skills, by National Extension Agency Advisors and by private consultants helping farmers on issues related to IPARD.
Replication: The solution can be replication in the countries in pre-accession to EU.
Budget: The development of the tool was primarily supported from the Sida/MASSP2 programme with a €12,500 grant completed in December 2010. CeProSARD has since continued to update IPARD by providing human and financial resources for maintenance of the software.
Partner: Center for promotion of sustainable agricultural practices and rural development –CeProSARD
Svetlana Petrovska, CeProSARD Manager
Tel: (+38) 923061391
Goals and objectives: The solution offers access to finance for small and medium enterprises. About 40-50 percent of potential borrowers who approached banks did not obtain the required amount of loan for the development of their businesses due to insufficient collateral. Inadequate supply of credit resources of the banking system for a high demand did not allow cutting interest rates on loans.
Implementation: In 2010, the USAID Local Development Program addressed and resolved this issue by introducing a new financial structured Guarantee Fund, which provides a guarantee to an entrepreneur to obtain the required loan amount in case of insufficient collateral. The Guarantee Funds are designed to facilitate lending to small and medium enterprises and the core organizations supporting entrepreneurial activities. The main objective of the Guarantee Fund is to provide businesspeople guarantees to banks for loans and leasing contracts under insufficient collateral.
In 2013, the Law on the Guarantee Funds in the Kyrgyz Republic was adopted, governing activities of guarantee funds. Under the law, the Guarantee Fund (GF) may be established as a joint stock company, a limited liability company, a public fund or an institute, and depending on the founding members it can function throughout the republic or region. In Kyrgyzstan, GFs are regional (municipal), as the founders of the GFs are local governments and they operate in the region where they are established. GFs operate in five regions (Kara Balta, Karakol, Osh, Jalal-Abad cities and Sary Aiyl Okmot of Osh region) and on 23 March 2015, one more fund was registered in Kant city. The GF "Karakol" operates throughout the Issyk-Kul region, while all others do so within their municipality.
Association of Guarantee Funds of the Kyrgyz Republic coordinates the activities of all the GFs and all are members. The Association of Guarantee Funds of the Kyrgyz Republic has been a member of the European Association of Mutual Guarantee Societies (AECM) since October 2014.
Achievements: as of 30 June 2015 the solution has achieved the following:
Replication: Tajikistan paid a study visit to Kyrgyzstan to learn from the experience of the Kyrgyz colleagues.
Budget: Required minimum capital for the operation of the guarantee fund (in various countries, the capital requirements may be different). In Kyrgyzstan the capital requirements for the guarantee fund is KGS 6 million, or $100,000.
Partners: USAID, municipalities of Kara-Balta, Jalal-Abad, Osh, Karakol, Kant, Saray and others.
Association of Guarantee Funds of the Kyrgyz Republic
Malik Abakirov, Chairman
Address: 209/1, Moskovskaya str., Bishkek, Kyrgyz Republic
Phone number: +996-557-574454
Solution: Following the approval of the new law of the Kyrgyz Republic on Pastures in 2009, which opened opportunities for more decentralized management of pastures through introduction of pasture committees at the local level, a new and innovative solution for addressing pasture degradation issues was introduced and tested in frames of the UNDP-implemented, Global Environment Facility (GEF) funded project on “Demonstrating Sustainable Pasture Management in the Suusamyr valley” -- information system “Electronic Pasture Committee.”
Goals and objectives: The system helps to make decisions on pasture management in real-time by tracking pasture areas, amount of pasture users and livestock, livestock vaccination, payment for livestock grazing and maintaining the database of pasture tickets. In addition, the system allows accessing to data on borders, geo-botanical conditions, economic value and livestock grazing capacity of pastures and regularly monitoring of the degradation of pastures and timely action for sustainable pasture management.
Implementation: The project was implemented in 2008-2013 and having tested and proved the solution’s efficiency, is now being replicated by the UNDP-UNEP Poverty-Environment Initiative in other districts.
To introduce the Electronic Pasture Committee in five rural areas of At-Bashy district of Naryn oblast and two rural areas of Batken and Osh oblasts, a group of pasture experts conducted an inventory, economic and geo-botanical assessment of the pasture territories of the target local self-government units and developed cattle grazing plans.
The system had been introduced in 11 districts of Chuy, Talas and Jalal-Abad oblasts within the UNDP/GEF project in the Suusamyr valley. As a response to the interest coming from other districts of the country, UNDP-UNEP PEI project supported the replication of the system in seven rural self governments of Naryn, Batken and Osh oblasts.
In 2014, after successful approval of the solution the rights to the Electronic Pasture Committee were transferred to the Ministry of Agriculture and Melioration of the Kyrgyz Republic. The Government is committed to integrating the information system into national pasture management plans by 2017.
Replication: The experience can be used in other developing countries with the similar conditions and so far two neighboring countries like Kazakhstan and Tajikistan have already expressed their interest in it.
Budget: The first project expenditure is approximately $75,000 (including the e-software development, experts’ fee and upgrading the software).
Partners: GEF, local governments
Address: 160 Chuy Ave., Bishkek, Kyrgyzstan
Mr. Daniar Ibragimov
Team Leader, Environment and DRM/PEI focal point
Environment/Energy and Disaster Risk Management Programme
UNDP in the Kyrgyz Republic
Phone number: +996-312-611211 ext. 122 (w.) +996-772 550-450
Solution: High Technologies Park (HTP) of Kyrgyz provides low-tax regime and regulatory advantages for companies and specialists in the sphere of ICT and elaboration of software. The tax benefits offered are: 5 percent income tax, 10 percent social contributions and 2 percent pension funds with average monthly salary in country, 1 percent deductions from company turnover to the directorate of HTP.
Implementation: HTP development was initiated by Kyrgyz Software and Services Developers Association (KSSDA) in cooperation with the Ministry of Transportation and Communication and had been realized since 2008.
Residents - A resident of the HTP is any individual or organization registered as an HTP resident in the manner prescribed by the HTP Act. An individual or organization can become an HTP resident if at least 90 percent of their income comes from the activities listed below.
Activities of HTP residents:
Foreign individuals and organizations can also become HTP residents. Any individual or organization wishing to join ITP should submit an application in a form approved by the Supervisory Board.
One year after final registration, no less than 80 percent of goods and services produced by the resident should go for export and/or no less than 80 percent of resident’s revenues should be from the exports of goods and services.
Achievements: There are eight company residents and for 2014 total income was $1,407,366. 80 percent of customers are from abroad: Kazakhstan, Russian Federation, Ukraine and elsewhere.
Replication: the solution can be replicated in countries where is demand to governmen’s stimulation for development of the ICT sector.
Solution: Organic aimak is an integrated model of sustainable development of rural and mountainous communities, based on a synthesis of traditional culture and modern organic technologies.
Goals and objectives: This model has been developing since 2012 under the common agreement that farmers work together using traditional technologies and waiving chemicals for production of agricultural goods, such as potatoes, beans, nuts, apricots, berries, honey etc., that are in high demand in the market and profitable. An important feature is preservation of fragile mountain ecotypes and bio-cultural diversity.
Implementation: The solution is based on consolidation of efforts of local farmers for sustainable development of agricultural production. In Kopuro Bazar village, Talass region, 20 farmers pooled their land and allocated some of it for public use.
This uses social resources based on the traditional mentality of indigenous inhabitants, as well as traditional instruments of social control and motivation:
Achievements: This model brought changes to depressed villages where farmers used to not receive money for their products and lived a natural exchange life for many years by earning relatively large, by local standards, amount of cash. At the Organic Products Fair in 2014, only one village - Kopuro Bazar - sold agricultural products at 30,000 Kyrgyz Soms (about $5,000) in two days.
As products labeled organic must be certified, the federation “Bio-KG” has now been introducing private organic standards and the Ministry of Agricultures presented the National Plan on Organic Agriculture Development for the Government’s endorsement.
Replication: The solution can be replicated in countries where there are many small-scale farms with "patchwork" landholdings, especially in depressed areas and in fragile or degraded ecosystems like mountains, deserts, tundra zones. Sustainable profitable farming with minimal cost can be reproduced in poor countries through community mobilization and application of traditional techniques for financial and material support.
Budget: The first year of the program implementation international organizations (such as ICCO, The Christensen Fund, and others) allocated $60,000 for 4 aymaks, composed of 9 villages.
Partners: Local farmers of 23 villages – implementation of organic farming technologies; Ministry of Agriculture of Kyrgyz Republic – rules and regulations development; National Agricultural University – knowledge sharing; international organizations, such as ICCO, The Christensen Fund, Helvetas, and GIZ – technical and financial support.
Federation of Organic Development “Bio-KG» (FOD «Bio-KG»)
Director Mr. Aidaraliev Iskenderbek
Phone number; +996 553 332167